Contact Ruralwave


Phone: 1-866-930-3846


Support Hours:
24/7, 7 days a week
Closed Christmas Day

About Ruralwave

Ruralwave provides Internet, Phone and TV services throughout Kawartha Lakes, Durham Region and Simcoe County. For a list of all locations, see our Service Area page.


Access Use Policy

Privacy, CRTC & Consumer Codes

Terms And Conditions

If this is your first time contacting us, please email to get the help you need for your issue or concern.

In the unlikely event that our Support Team is unable to resolve an issue or complaint to your satisfaction, they will escalate the complaint to the appropriate member of our Management Team.

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.

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