Ruralwave Support

Is Your Internet Not Working?
Here Is More Information That May Help You.

​Outages & Planned Maintenance.


2024-02-23 08:00 AM We are having an ongoing outage in Tyrone, Kirby, Orono, Kendal, Canadian Tire Motorsport Park, Haydon, which is currently affecting our services for Fiber and Wireless internet subscribers due to Hydro One outage. Please accept our sincerest apologies for any inconvenience caused. The Crew Status: Crew Working in Area, Cause of Hydro One outage: Pending Classification, Estimated Time Restoration: Feb 23, 2024, 11:00 AM, Thank you for your patience and cooperation.

2023-02-23 08:45 AM We would like to inform you that the recent outage that affected our services has been successfully resolved. We would like to express our sincere gratitude for your patience and understanding during this challenging time. We deeply apologize for any disruption it may have caused to your operations.

Which Type Of Internet Do You Have?

Ruralwave can provide high speed Internet services using a variety of available technologies including Fixed Wireless Access (FWA), Hybrid Fibre Cable (HFC), and Fibre To The Home (FTTH).

Wireless Internet uses radio waves to send and receive internet data instead of radio sounds or TV pictures. But, unlike radio and TV, it is typically used to send signals only over relatively short distances with low-power transmitters via towers to small dishes located at your home or property. The height of the receiver is important for the best signal and performance.

Cable Internet uses cable TV infrastructure to transmit data.  This type of connection is normally brought to your neighbourhood via fibre and then distributed the last 300 to 500 meters via coaxial cable.  Typically this will provide 900Mb to 2GB of shared bandwidth per node. Pricing for copper is now more expensive than fibre for new builds and normally leads providers to install optical fibre cable over traditional coaxial, and existing cable lines still provide excellent service.

Fiber Optic Internet uses advanced light technology via strands of glass that transmit data at the speed of light. This allows data to be sent faster over greater distances. The data is sent from a network operations centre over a single fibre to a neighbourhood where it is split into multiple homes. Fibre has the advantage of high upload speeds over coaxial. Much like cable networks the split ratio varies but can normally end up with 16 to 20 homes sharing 1.5GB of data.